Housing management software for supported housing, HMOs and temporary accommodation.
One system for rooms and rent, repairs, support and safeguarding. The day arrives assembled, every action is stamped into a register nobody can quietly edit, and the evidence a commissioner or inspector asks for comes out in one click.
Overdue first, then today. Tasks raise themselves, link to the record that closes them, and close when it is dealt with.
Every action is stamped
Sign-ins, document views, safeguarding actions and every field change, appended to a SHA-256 hash chain with a signed checkpoint.
Your staff are not out there alone
Timed lone-working check-ins that escalate by themselves, an SOS that reaches a named responder, and visits planned and evidenced.
Evidence leaves in one click
Everything about one person or one home, or the whole commissioner return — anonymised or named.
Home · demonstration site · every person, home and figure shown on this page is synthetic
01 / What it is
One system for a service where people live.
Property software manages assets. Care systems manage people. Supported housing is both at once — and it is the combination that gets inspected. Housing Connect is built for that combination, and nothing else.
What the software does
Holds every home, room and tenancy, with occupancy and voids
Runs rent: charges, receipts, arrears, statements, bank matching
Takes repairs from report to invoice, on legal and service clocks
Keeps support plans, risk assessments, reviews and keywork notes
Tracks safety certificates and licensing evidence for every home
Rosters staff, logs visits and lone working, chases checks that expire
Gives residents and landlords a portal onto their own records
Produces the commissioner, board and regulator reports
Writes all of it into a tamper-evident register
Who it is for
Supported housing providers, shared and self-contained
HMO operators carrying support or care responsibilities
Temporary, emergency and move-on accommodation
Supported living and care-experienced young people's services
Charities and housing associations answering to commissioners
Managing agents running homes on behalf of landlords
Who it is not for
A straight buy-to-let portfolio with no support element. Half of this software would sit unused, and a letting agent's system will cost you less.
02 / The day
Nobody should spend the first hour working out what is already late.
The spreadsheet, the inbox, the ring-round, the mental list of who has not been seen. Housing Connect does that before anyone arrives, and keeps doing it while the day runs.
02.1
The list is already written
Overdue, then today, then coming up. Twelve staff checks collapse into one line until you want the twelve. Decisions sit apart from jobs, because they need a person, not a visit.
02.2
Each task opens where it is done
"Finish Maya Thompson's support plan" is a link into that support plan — not a reminder to go and find it.
02.3
Tasks close themselves
Deal with the record and the task chasing it disappears. Nobody spends Friday ticking off work finished on Tuesday.
02.4
Waiting is counted, and it escalates
Every decision carries a timescale you set. Late ones go to managers, then to senior managers, and the queue shows the days each has been waiting.
Decisions waiting · days waited, escalation level, and the button that settles it
My work · one person's list, grouped by what it is
03 / The clock
A legal deadline and a promise you made are not the same thing.
Which statutory repair deadlines apply depends on the nation, the landlord type and how the home is occupied. Classify the home and the right clock runs. Where no law applies, your own service standard runs instead — and the job says which of the two it is answering to.
Repairs & jobs · the counters that decide what gets touched first
03.1
Pauses you can defend
No access, resident declined, parts on order. A clock stops only for a permitted reason, the reason is recorded against the job, and it restarts by itself.
03.2
Nothing closes half-finished
Jobs hold until the paperwork is on them — photographs at the door, the invoice, the certificate. The job is the file.
03.3
Reported by the person who lives there
A resident reports damp from their own portal with a photograph. The clock starts and the triage task is raised on the same press.
04 / The register
An activity feed is a promise. A hash chain is proof.
Most systems keep a history an administrator can quietly edit. Housing Connect appends every entry to a SHA-256 chain: each one carries the hash of the entry before it and its own sequence number, and a checkpoint signed with the instance's own key records where the log ends. Alter an entry, remove one, reorder them or cut the end off, and it stops verifying.
Verification runs against the live file, on screen, in front of whoever asked
How an entry is bound
ENTRY 3,954 · prev → hashSupport plan approved. Who, when and which fields changed — never the values themselves.
ENTRY 3,955 · prev → hashA resident's document was opened. Reading is recorded as well as writing.
ENTRY 3,956 · prev → hashSafeguarding case closed by a second person who did not record it.
CHECKPOINT · count + last hash, signedShorten the log and the checkpoint no longer matches what remains.
Two people on the things that matter
Closing a safeguarding case or signing off a plan takes a second person who did not record it. Both names stay on the record.
Access decided by profile, not job title
What someone may read and what they may change are set explicitly, checked on the server, and writing is never wider than reading.
It never claims you comply
The software records evidence and shows the gaps. Whether a framework applies to your service stays your organisation's judgement — and the screens say so.
05 / Evidence
The return they asked for, before the meeting ends.
Choose the report, the period, the home and how much detail is allowed to leave the building. Take it as CSV, a spreadsheet or a PDF. Every download is kept with the figures it carried.
Contract monitoring · anonymised, nobody named or coded
Safety certificates · every home against every requirement you use
05.1
Everything about one person, or one home, in four clicks
Pick the tenant or the property. Tick what you need — tenancy history, payments, incidents, safeguarding history, visits, maintenance, documents and notes, inventory, journal. Choose all time or a date range. Preview it, then take it.
05.2
A workbook, with the papers attached
One sheet per section, plus a sheet recording what was exported, when, on what basis and how many records. Ask for the attachments and it comes as a zip with the documents themselves in folders.
05.3
A manifest that can be checked
Every file in the package is listed in a manifest with a SHA-256 of its own, and anything that could not be fetched is listed as missing rather than quietly dropped. The export is written to the register as it happens.
Licensing & standards · the evidence against each framework — and, in the product's own words, “it does not say you comply”
What comes out, and how much of it
Export
Format
Detail
Commissioner & contract returns
CSV · XLSX · PDF
Anonymised, coded or named — chosen before it leaves. Monthly or quarterly on a schedule.
Board & service reports
CSV · XLSX · PDF
Occupancy, voids, repairs, money and safeguarding, each figure opening the records it counted.
One tenant, or one home
XLSX · ZIP
The sections you tick, over the period you choose, with the attachments and a hashed manifest.
Subject access
Export
A person's whole record and every related event. The export itself is written to the register.
The register
CSV
The hash-chained history as it stands, filterable by event, actor and date.
Rent & landlord statements
PDF
Any resident or landlord, any period, from the same ledger as the board report.
Bulk import
CSV
Homes, residents and payments brought across from spreadsheets when you move in.
06 / The gaps
Harm rarely arrives as a crisis. It arrives as something nobody chased.
A certificate that lapsed. A review date never set. A resident recorded twice, so half the history sits on the other record. Eight checks run over the data every day, each one naming the role that fixes it.
Data quality · severity, how many records, and whose job it is
Safeguarding · register cases and residents' own flags counted apart, so neither hides the other
07 / Your team
Your staff are alone in someone else's house.
Lone working is the part of this job that keeps managers awake. Housing Connect knows who is out, where they are expected, when they are due back, and what happens when they do not check in.
07.1
An SOS that goes somewhere
Raised from the phone in their pocket. It lands on the dashboard of everyone who can respond and stays there until a person acknowledges it — the alarm, the acknowledgement and even a refused attempt all go into the register.
07.2
Check-ins with a timer, not a promise
A lone worker starts a session with a time to be back. On track, due soon, overdue, missed check-in — and a missed one escalates by itself rather than waiting for somebody to notice. Ending a session early takes a reason.
07.3
Who is out, right now
Responders get one list of everyone lone working, most urgent first, refreshing while they watch it. No ringing round to find out who is still in a property.
07.4
Visits planned, and evidenced
Welfare checks, property visits and follow-ups: who is going, where, when, and what came of it. The list opens on what is still outstanding, overdue first — so a missed welfare check is visible the same day.
Who sees what
Access is a profile set per person, enforced on the server rather than hidden in a menu — and what someone may change is never wider than what they may read. A cleaner knows which room is occupied. They do not know why the person is there.
Manager
The full record, including deposits and arrears
Safeguarding lead
Welfare, risk and the professionals involved. No deposits
Support / key worker
The care record and housing-cost status. No deposits
Identity and whereabouts only — who is in which room, never why
Auditor · external
Read-only, and the reading is recorded
08 / Residents
The answer, without the phone call.
Every "how much do I owe", "when is someone coming" and "I told you about the damp weeks ago" is a call somebody has to take, and a dispute nobody can settle. Give residents their own record instead.
Their position, in their words
What is owed, when the next rent is due, what is open — written for the person it affects, with an offer to agree a plan rather than a demand.
Reports that cannot go missing
Damp, mould or a repair, with a photograph, timestamped and theirs. It lands as a job with the clock already running.
Involvement you can show
Their plan, their appointments, their statements and letters in one place — evidence of engagement, not a claim of it.
Most services already run this software. It is just made of spreadsheets.
Supported housing is a property business and a care service at once, and it is the combination that gets inspected. Little on the market is built for both, so teams assemble it themselves.
The occupancy spreadsheet somebody owns→Rooms, voids and rent roll that reconcile to the ledger
A second system for support and safeguarding→One record per person: tenancy, arrears, repairs, plan, concerns
The shared inbox nobody is accountable for→Tasks with an owner, a timescale and an escalation route
A folder of certificates per property→Every home against every requirement, with what is missing named
The quarterly scramble before a return is due→A report assembled from the records, anonymised, in a click
"We definitely told them about that"→An entry with a time, a name, a sequence number and a hash
And against what else you are looking at
The alternative
What it is good at
Where it leaves you
Spreadsheets and a shared drive
Free, flexible, and everyone can already use one.
No history anyone can prove, no permissions worth the name, and the person who built it eventually leaves.
Lettings or property management software
Rooms, rent and arrears, often very well indeed.
No support plans, no safeguarding, no lone working — the half of the job that actually gets inspected.
Care or case management systems
The support record, reviews and outcomes.
Nothing for rooms, voids, rent, repairs or certificates — so the property side goes back into a spreadsheet.
A general CRM or ticketing tool
Cheap to start, and it will bend to any process you describe.
It bends to any process, so nothing is a legal deadline, nothing is evidence, and the rules live in somebody's head.
Building it yourselves
Exactly what you asked for, in year one.
You now own the maintenance, the security patching, the backups and the pager. Year two costs more than year one.
Housing Connect
Both halves on one record, with the register underneath and the lone-working and permission model of a care service.
Built for UK supported housing specifically. With no support element to run, it is more than you need.
10 / The money
Where it pays for itself.
Not in a licence comparison. In the empty room nobody re-let quickly, the arrears nobody chased, the week that goes into a quarterly return, and the claim you cannot answer because the file is incomplete.
The levers, and what moves them
Where it goes
Usually
With Housing Connect
Void loss
Noticed when the month closes, by which point the room has been empty for weeks.
Every empty room priced at its own home's asking rent, every day, with the gap between rent roll and potential rent on screen.
Arrears
Found at a review, when the balance is large enough to be a write-off rather than a payment plan.
On the officer's list and in the resident's own portal the day it happens, with an offer to agree a plan.
Administration
Coordinators spend the first hour of every day working out what is late, and chasing people for updates.
The list is already written, tasks close themselves when the record is dealt with, and guided forms do the long jobs in one pass.
Reporting
A week of collation before every commissioner return and board meeting.
The report assembles itself from the records, anonymised, in a click — or arrives monthly on a schedule.
A second system
A housing system, a care system, and the spreadsheets that hold them together — each with its own licence, its own training and its own version of the truth.
One record per person and one ledger per home. You licence the modules you operate and nothing else.
Disrepair and enforcement
The cost is not the repair. It is being unable to show what you did, when, and why the clock stopped.
Dated entries, permitted pause reasons, photographs on the job and a chain that proves none of it was edited afterwards.
Re-keying
The same payment typed into the bank, the spreadsheet and the tenancy file.
Import the bank file and match in one pass; what could not be matched is listed rather than quietly dropped.
We do not publish savings percentages, and the figures in the screenshots on this page are demonstration data, not a customer's. The arithmetic that matters is your own: open the demo, put your portfolio size and void rate beside it, and the numbers are on screen with their definitions attached.
11 / What's inside
Core runs the service. Modules switch on the parts you operate.
Turn a module off and it leaves every menu, page and button, for every user — no greyed-out upsells in the working day. Turn it on later by pasting a signed licence key: no migration, no downtime, the data already waiting.
Core and modules
Area
Licence
What it covers
Homes & rooms
Core
Occupancy and voids, safety certificates per requirement, licensing and standards evidence, inspections and fire drills.
Residents
Core
Referral, onboarding and move-in, documents, risk and needs, reviews, moving on and outcomes.
Team
Core
Rotas, visits and lone working, training and checks that expire, leave and approvals, private staff messaging.
Governance
Core
Complaints and concerns, registers, the audit log, data-quality checks, subject access and erasure.
Repairs & maintenance
Module
Legal and service-standard clocks, damp and mould workflow, contractors and appointments, photographs and invoices.
Rent & payments
Module
Charges, receipts and arrears, bank import and matching, resident statements, landlord and investor statements.
Safeguarding
Module
Concerns, triage and cases, support plans and risk register, missing persons and return interviews, statutory referrals.
Resident portal
Module
Rent position and statements, reporting repairs with photographs, their plan and appointments, messages and documents.
Visitors & security
Module
Sign-in and banned lists, incidents and SOS alerts, night checks and patrol records.
Analytics & reports
Module
Money and losses, occupancy and voids, commissioner and board packs, scheduled monthly or quarterly.
One ledger · the arithmetic printed under the figures, each one opening the rooms behind it
12 / Running it
You run the service. We run the software.
Housing Connect is built and operated by HiMood Group Ltd and delivered as Client Safeguard. It is not a download and not a shared database — each organisation gets its own instance, set up with its own homes and people, and we keep it running.
12.1
We set it up with your service in it
Your homes, rooms, tenancies, staff and rules — imported from the spreadsheets you already keep, then checked by the data-quality rules so you can see what arrived incomplete.
12.2
Your first administrator, without a shared password
Created with a single-use activation link. Nobody, including us, hands round a login.
12.3
Updates land staged, and can be undone
Releases are staged and marked stable before they reach you, and there is a one-step return to the last stable version if one misbehaves.
12.4
Backed up nightly, restores rehearsed
Encrypted backups every night with their own key, and restore drills that prove the backup can actually be read.
12.5
A written service level agreement
P1 to P4 priorities with response and restore targets, an availability target and support hours — published inside the product where your team can read it, not produced on request.
12.6
Your own isolated instance
Its own data, sessions, encryption keys and backups. Nothing is pooled with another organisation.
12.7
Encrypted, two-factored, and audited when read
Personal records encrypted at rest with the key held off the application server, multi-factor sign-in for every member of staff, access set per profile rather than job title, and opening a resident's document recorded as an event.
13 / Questions
The things people ask before the second meeting.
Does this make us compliant?
No, and nothing in it says otherwise. It records the evidence, shows what is missing and keeps a history that stands up. Whether a framework applies to your provider type and each of your homes is a judgement your organisation and its advisers make — the standards screens say exactly that, and the reports repeat it.
Who is it actually for?
Supported housing providers, HMO operators with care responsibilities, and the organisations answering to commissioners and local-authority contracts. It assumes a service where people live, not a portfolio of buy-to-lets.
We already have a housing system. What would change?
Usually the second system goes, and the spreadsheets with it. The arrears, the repair, the safeguarding concern and the support plan stop being four places that disagree and become one record, with access decided per role.
Can we bring our data across?
Homes, residents and payments import from spreadsheets, and the data-quality checks will tell you straight away what arrived incomplete rather than letting it sit there unnoticed.
We only need part of it.
Then licence part of it. Core plus the modules you operate; the rest is genuinely absent from the interface rather than greyed out. Adding one later is pasting a key, not a project.
Does it work away from a desk?
Managers, finance and governance work on the web. Field teams work from the iPhone app — their visits, their jobs, photographs at the door, SOS in a pocket. Residents and landlords get a portal showing only their own records.
See it with the data already in it
Open the demo and go looking for the gaps.
A whole working service, synthetic from end to end. Sign in as a manager, a support worker or a resident. Click any figure and see the records underneath it. Ask the register to verify itself. Nothing to install, no card, no sign-up.
